FAQs

1. How long will it take to receive my order?
• USA & Australia: Estimated delivery is 3 to 5 business days.
• International: Estimated delivery is 7 to 14 business days.
• Please note: All orders require 1-3 business days for processing and quality control before dispatch.
2. Where are my items being shipped from?
To ensure the fastest delivery, we ship from our two primary fulfillment centers:
• Jacksonville, North Carolina (USA) for North American orders.
• Waterloo, New South Wales (Australia) for Asia-Pacific orders.
Your order will be dispatched from the warehouse closest to your location.
3. How can I track my package?
Once your order is shipped, you will receive an automated email containing your Tracking Number and a link to the carrier’s portal. Please allow 24–48 hours for the tracking information to update in the system.
4. What payment methods do you accept?
We accept all major payment methods through Shopify Payments, including:
• Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
5. Is it safe to use my credit card on your website?
Absolutely. Our store is powered by Shopify and is certified Level 1 PCI DSS compliant. We use industry-standard SSL encryption to protect your data. All You Need does not store or have access to your private credit card details.
6. What is your return policy?
We offer a 30-day return window. Items must be unused, in their original packaging, and with all tags attached. For hygiene reasons, certain personal care and pet grooming items cannot be returned once the seal is broken.
7. What should I do if my item arrives damaged?
We apologize for the inconvenience. Please email us at support@allyouneedlife.com within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or full refund immediately.
8. How long does it take to get a refund?
Once we receive and inspect your return, refunds are typically processed within 5 to 7 business days. The credit will be applied to your original method of payment.
9. Are your pet supplies safe for all breeds?
Yes, our pet collection is curated with safety as a priority. We provide detailed size guides and material descriptions for each product. If you have specific concerns regarding your pet’s needs, feel free to contact our support team.
10. What if my credit card was used without my permission?
If you suspect an unauthorized transaction, please contact us immediately at support@allyouneedlife.com. We can cancel the order and issue a 100% refund much faster (24-48 hours) than a bank dispute process (60-90 days). We are here to help you resolve fraud issues swiftly.
CONTACT INFORMATION
Still have questions? Our team is ready to assist you:
• Email: contact@allyouneedlife.com
• Support: support@allyouneedlife.com